Customereye

herobullion.com

Lending & Consumer Financeherobullion.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

100 reviews over 92 days (about 33 per month). Busiest month: 43% of reviews. Languages: en 88%, unknown 10%, fr 1%.

Overall Score

65/100
Short observation window (92 days)
+6.6 vs. last month4.85 ★ average rating · 100 reviews
65/100 from 100 reviews over 4 months, moderate confidence. trend not shown: window under six months.

Lending & Consumer Finance average: score 69.4, rating 4.54 stars, reply rate 48.3%, over 1,872 ranked companies · benchmark 30 Oct 2026

Score

65.2

Industry average 69.4

4.2 below average

Rating

4.85

Industry average 4.54

0.31 above average

Reply rate

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Industry average 48.3%

not measured

Competitive Performance Rank

Among ranked Lending & Consumer Finance companies

#1180of 1872 ranked in Lending & Consumer Finance
Top 63% · Mid Packup 183 from last month
#1 (best)#1872 (worst)
#1178Peer
#1179Peer
#1180This company
#1181Peer
#1182Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

76% of reviews positive, 19% negative

76%
positive
  • Positive76%
  • Neutral5%
  • Negative19%

Sentiment Balance

Covering August 2026 — 29 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 14% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 4 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Delivery Shipping
Hidden
Response Speed
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Product Quality
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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