Pet Products & Supplies • United Kingdomwww.monsterpetsupplies.co.uk
Review data last updated .
Based on public reviews and response behavior.
100 reviews over 359 days (about 8.5 per month). Busiest month: 60% of reviews — one month dominates this sample. Languages: en 95%, unknown 4%, fr 1%.
These figures describe an earlier period, not the last 12 months.
Pet Products & Supplies average: score 65.0, rating 4.38 stars, reply rate 37.2%, over 833 ranked companies · benchmark 30 Oct 2026
Score
40.9
Industry average 65.0
24.1 below average
Rating
3.13
Industry average 4.38
1.25 below average
Reply rate
—
Industry average 37.2%
not measured
Not ranked
no reviews in the last 12 months
48% of reviews positive, 48% negative
Covering November 2023 — 9 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 22% of reviews in this period, with 67% negative and 11% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from the 100 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 833 ranked companies in Pet Products & Supplies (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.327 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
"Product Quality" is the strongest recurring theme in the reviews: 24 mentions with a sentiment score of 89.20/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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