Customereye

GoPupSocks

Pet Products & Supplies • USgopupsocks.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

40/100
−25.0 vs. last month2.57 ★ average rating · 1,994 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#258of 263
Top 98% · Bottom Tier
#1 (best)#263 (worst)
#256Peer
#257Peer
#258This company
#259Peer
#260Peer

Overall Customer Sentiment

Below Average

47% of reviews positive, 51% negative

47%
positive
  • Positive47%
  • Neutral2%
  • Negative51%

Sentiment Balance

Covering January 2024 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,978 reviews across the months with enough data to chart reliably (min 3/month), most recent: January 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
25.8%
Product Quality
17.3%
Communication
12.9%
Loyalty
11.4%
Customer Support
10.6%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 25.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH61/100
61/100
signal score
  • Built from a negative-review share of 51.2% across this company's analyzed reviews.
  • 34 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.6avg rating
5
28.7%
4
6.1%
3
7.3%
2
9.1%
1
48.8%

Based on 1,994 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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