Petplanet

Pet Products & Supplies • United Kingdomwww.petplanet.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

62/100

+5.9 vs. last month4.03 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#89of 263

Top 34% · Upper Half

#1 (best)#263 (worst)

#87Peer

#88Peer

#89This company

#90Peer

#91Peer

Overall Customer Sentiment

Above Average

69% of reviews positive, 29% negative

69%

positive

Positive69%
Neutral2%
Negative29%

Sentiment Balance

Covering October 2024 — 13 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 62% of reviews in this period, with 39% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

20.0%

Loyalty

13.7%

Customer Support

12.5%

Product Quality

12.4%

Response Speed

11.9%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 6.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH51/100

51/100

signal score

•Built from a negative-review share of 24.0% across this company's analyzed reviews.
•6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating

5★

72.7%

4★

2.2%

3★

2.2%

2★

1.5%

1★

21.5%

Based on 600 analyzed reviews. Sentiment is slipping: 73.9% of reviews in the last three months were positive, compared with 87.2% in the three months before that.

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