Customereye

Swell Pets

Pet Products & Supplies • United Stateswww.swellpets.co.uk

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

59/100
+4.9 vs. last month4.76 ★ average rating · 1,650 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#107of 263
Top 41% · Upper Half
#1 (best)#263 (worst)
#105Peer
#106Peer
#107This company
#108Peer
#109Peer

Overall Customer Sentiment

Above Average

77% of reviews positive, 21% negative

77%
positive
  • Positive77%
  • Neutral2%
  • Negative21%

Sentiment Balance

Covering November 2014 — 9 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 78% of reviews in this period, with 22% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,602 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2014.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
21.9%
Loyalty
15.0%
Pricing
14.7%
Customer Support
12.0%
Response Speed
11.1%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM44/100
44/100
signal score
  • •Built from a negative-review share of 21.0% across this company's analyzed reviews.
  • •4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5★
87.6%
4★
6.8%
3★
1.9%
2★
1.1%
1★
2.5%

Based on 1,650 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 25.0% in the three months before that.

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