MobileFun

Mobile & Telecom • United Kingdomwww.mobilefun.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

47/100

+7.5 vs. last month4.07 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Mobile & Telecom companies

#63of 114

Top 55% · Mid Pack

#1 (best)#114 (worst)

#61Peer

#62Peer

#63This company

#64Peer

#65Peer

Overall Customer Sentiment

Mid Pack

72% of reviews positive, 28% negative

72%

positive

Positive72%
Neutral1%
Negative28%

Sentiment Balance

Covering October 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 596 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

17.7%

Product Quality

14.4%

Loyalty

12.8%

Pricing

11.5%

Customer Support

11.2%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 10.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM42/100

42/100

signal score

•Built from a negative-review share of 25.7% across this company's analyzed reviews.
•8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating

5★

73.8%

4★

2.0%

3★

1.5%

2★

2.5%

1★

20.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 9.1% of reviews in the last three months were positive, compared with 10.0% in the three months before that.

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