Based on public reviews and response behavior.
600 reviews over 1,073 days (about 17 per month). Busiest month: 7% of reviews.
Mobile & Telecom average: score 53.2, rating 3.64 stars, reply rate 35.2%, over 402 ranked companies · benchmark 8 Oct 2026
Score
47.4
Industry average 53.2
5.8 below average
Rating
4.07
Industry average 3.64
0.43 above average
Reply rate
—
Industry average 35.2%
not measured
Among ranked Mobile & Telecom companies
Only companies with enough recent, scoreable reviews are ranked.
72% of reviews positive, 28% negative
Covering October 2024 — 5 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 402 ranked companies in Mobile & Telecom (benchmark 8 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around onboarding scores -0.370 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
"Delivery Shipping" is the strongest recurring theme in the reviews: 396 mentions with a sentiment score of 72.15/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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