VoIP.ms

Mobile & Telecom • Canadavoip.ms

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

53/100

4.58 ★ average rating · 489 reviews

Competitive Performance Rank

Among fully-analyzed Mobile & Telecom companies

#34of 114

Top 30% · Upper Half

#1 (best)#114 (worst)

#32Peer

#33Peer

#34This company

#35Peer

#36Peer

Overall Customer Sentiment

Above Average

80% of reviews positive, 18% negative

80%

positive

Positive80%
Neutral2%
Negative18%

Sentiment Balance

Covering January 2026 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 454 reviews across the months with enough data to chart reliably (min 3/month), most recent: January 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

23.0%

Loyalty

15.4%

Product Quality

14.7%

Pricing

12.2%

Communication

9.4%

Most feedback concerns Customer Support.

The most common complaint theme is Delivery Shipping, making up 1.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW14/100

14/100

signal score

•Built from a negative-review share of 18.2% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

81.6%

4★

8.2%

3★

2.5%

2★

1.8%

1★

5.9%

Based on 489 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 40.0% in the three months before that.

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