POP telecom

Mobile & Telecom • United Kingdomwww.poptelecom.co.uk

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

58/100

+3.7 vs. last month3.85 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Mobile & Telecom companies

#20of 114

Top 18% · Top Tier

#1 (best)#114 (worst)

#18Peer

#19Peer

#20This company

#21Peer

#22Peer

Overall Customer Sentiment

Category Leader

65% of reviews positive, 34% negative

65%

positive

Positive65%
Neutral1%
Negative34%

Sentiment Balance

Covering November 2024 — 95 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 74% of reviews in this period, with 22% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

26.5%

Problem Resolution

13.2%

Response Speed

12.8%

Communication

10.6%

Product Quality

9.1%

Most feedback concerns Customer Support.

The most common complaint theme is Problem Resolution, making up 13.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM43/100

43/100

signal score

•Built from a negative-review share of 32.7% across this company's analyzed reviews.
•14 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating

5★

66.2%

4★

5.5%

3★

0.8%

2★

2.5%

1★

25.0%

Based on 600 analyzed reviews. Sentiment is improving: 76.4% of reviews in the last three months were positive, compared with 66.2% in the three months before that.

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