Dialpad

Mobile & Telecom • United Statesdialpad.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

65/100

+10.9 vs. last month4.26 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Mobile & Telecom companies

#5of 114

Top 4% · Top Tier

#1 (best)#114 (worst)

#3Peer

#4Peer

#5This company

#6Peer

#7Peer

Overall Customer Sentiment

Category Leader

78% of reviews positive, 22% negative

78%

positive

Positive78%
Neutral1%
Negative22%

Sentiment Balance

Covering September 2024 — 8 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 88% of reviews in this period, with 13% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

28.8%

Problem Resolution

15.7%

Product Quality

12.8%

Communication

10.3%

Response Speed

9.3%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 4.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM41/100

41/100

signal score

•Built from a negative-review share of 26.7% across this company's analyzed reviews.
•7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

76.7%

4★

4.5%

3★

2.2%

2★

1.7%

1★

15.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 82.5% of reviews in the last three months were positive, compared with 83.2% in the three months before that.

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