Mobile Unlocked

Mobile & Telecom • United Kingdomwww.mobileunlocked.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

32/100

+29.4 vs. last month2.86 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Mobile & Telecom companies

#104of 114

Top 91% · Bottom Tier

#1 (best)#114 (worst)

#102Peer

#103Peer

#104This company

#105Peer

#106Peer

Overall Customer Sentiment

Below Average

42% of reviews positive, 56% negative

42%

positive

Positive42%
Neutral2%
Negative56%

Sentiment Balance

Covering November 2024 — 149 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Communication

21.5%

Pricing

17.6%

Customer Support

15.2%

Onboarding

12.4%

Response Speed

11.8%

Most feedback concerns Communication.

The most common complaint theme is Communication, making up 21.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH90/100

90/100

signal score

•Built from a negative-review share of 54.7% across this company's analyzed reviews.
•11 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.9avg rating

5★

36.0%

4★

9.2%

3★

5.7%

2★

2.8%

1★

46.3%

Based on 600 analyzed reviews. Sentiment is slipping: 42.0% of reviews in the last three months were positive, compared with 57.1% in the three months before that.

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