Based on public reviews and response behavior.
100 reviews over 1,300 days (about 2.3 per month). Busiest month: 57% of reviews — one month dominates this sample. Languages: en 92%, es 6%, ru 1%.
Mobile & Telecom average: score 53.2, rating 3.64 stars, reply rate 35.2%, over 402 ranked companies · benchmark 8 Oct 2026
Score
43.9
Industry average 53.2
9.3 below average
Rating
3.83
Industry average 3.64
0.19 above average
Reply rate
—
Industry average 35.2%
not measured
Among ranked Mobile & Telecom companies
Only companies with enough recent, scoreable reviews are ranked.
65% of reviews positive, 35% negative
Covering November 2023 — 8 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 63% of reviews in this period, with 38% negative and 0% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 402 ranked companies in Mobile & Telecom (benchmark 8 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.342 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.450). Review the worst months in the trend data to identify specific operational or product issues.
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