Based on public reviews and response behavior.
600 reviews over 266 days (about 69 per month). Busiest month: 72% of reviews — one month dominates this sample.
Mobile & Telecom average: score 53.2, rating 3.64 stars, reply rate 35.2%, over 402 ranked companies · benchmark 8 Oct 2026
Score
44.6
Industry average 53.2
8.6 below average
Rating
3.93
Industry average 3.64
0.29 above average
Reply rate
—
Industry average 35.2%
not measured
Among ranked Mobile & Telecom companies
Only companies with enough recent, scoreable reviews are ranked.
66% of reviews positive, 33% negative
Covering September 2024 — 21 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 14% of reviews in this period, with 86% negative and 0% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 402 ranked companies in Mobile & Telecom (benchmark 8 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 3% of reviews against an industry average of 35%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Customer Support" is the strongest recurring theme in the reviews: 330 mentions with a sentiment score of 71.50/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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