Hello Mobile

Mobile & Telecom • United Stateshellomobile.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

45/100

−18.3 vs. last month3.93 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Mobile & Telecom companies

#75of 114

Top 66% · Mid Pack

#1 (best)#114 (worst)

#73Peer

#74Peer

#75This company

#76Peer

#77Peer

Overall Customer Sentiment

Mid Pack

66% of reviews positive, 33% negative

66%

positive

Positive66%
Neutral2%
Negative33%

Sentiment Balance

Covering September 2024 — 21 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 14% of reviews in this period, with 86% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

21.4%

Pricing

19.6%

Product Quality

13.5%

Loyalty

9.5%

Communication

9.3%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 9.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH63/100

63/100

signal score

•Built from a negative-review share of 52.7% across this company's analyzed reviews.
•14 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating

5★

59.5%

4★

13.3%

3★

7.0%

2★

0.8%

1★

19.3%

Based on 600 analyzed reviews. Sentiment is improving: 31.0% of reviews in the last three months were positive, compared with 24.0% in the three months before that.

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