Based on public reviews and response behavior.
91 reviews over 1,352 days (about 2 per month). Busiest month: 7% of reviews. Languages: en 100%.
Cosmetics & Fragrance average: score 64.6, rating 4.33 stars, reply rate 36.7%, over 449 ranked companies · benchmark 23 Oct 2026
Score
43.4
Industry average 64.6
21.2 below average
Rating
1.87
Industry average 4.33
2.46 below average
Reply rate
—
Industry average 36.7%
not measured
Among ranked Cosmetics & Fragrance companies
Only companies with enough recent, scoreable reviews are ranked.
36% of reviews positive, 63% negative
Covering April 2026 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.
Share of theme mentions
Themes extracted from 91 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 449 ranked companies in Cosmetics & Fragrance (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.322 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 43.4 sits in the bottom quarter of about 450 ranked Cosmetics & Fragrance companies (25th percentile: 55, median: 65). The weakest topic and the reply rate are the two levers that move this score fastest.
Included in the full report
Unlock the full report — $4.99