Fragrance Canada

Cosmetics & Fragrance • Canadafragrancecanada.ca

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

61/100

+4.2 vs. last month4.37 ★ average rating · 634 reviews

Competitive Performance Rank

Among fully-analyzed Cosmetics & Fragrance companies

#67of 191

Top 35% · Upper Half

#1 (best)#191 (worst)

#65Peer

#66Peer

#67This company

#68Peer

#69Peer

Overall Customer Sentiment

Above Average

70% of reviews positive, 29% negative

70%

positive

Positive70%
Neutral1%
Negative29%

Sentiment Balance

Covering October 2024 — 120 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 74% of reviews in this period, with 22% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 614 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

26.4%

Response Speed

19.5%

Product Quality

15.4%

Pricing

13.9%

Loyalty

8.4%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 1.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM25/100

25/100

signal score

•Built from a negative-review share of 29.2% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating

5★

78.2%

4★

6.5%

3★

1.6%

2★

1.3%

1★

12.5%

Based on 634 analyzed reviews. Sentiment is improving: 92.3% of reviews in the last three months were positive, compared with 84.8% in the three months before that.

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