Perfume Empire

Cosmetics & Fragrance • United Statesperfume-empire.com

Review data last updated August 12, 2026.

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Based on public reviews and response behavior.

Overall Score

44/100

4.22 ★ average rating · 997 reviews

Competitive Performance Rank

Among fully-analyzed Cosmetics & Fragrance companies

#175of 191

Top 92% · Bottom Tier

#1 (best)#191 (worst)

#173Peer

#174Peer

#175This company

#176Peer

#177Peer

Overall Customer Sentiment

Below Average

64% of reviews positive, 34% negative

64%

positive

Positive64%
Neutral2%
Negative34%

Sentiment Balance

Covering July 2026 — 41 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 61% of reviews in this period, with 39% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 997 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

25.8%

Product Quality

18.8%

Response Speed

15.9%

Pricing

15.3%

Loyalty

9.8%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 2.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM46/100

46/100

signal score

•Built from a negative-review share of 33.8% across this company's analyzed reviews.
•6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating

5★

75.9%

4★

4.3%

3★

1.6%

2★

2.0%

1★

16.1%

Based on 997 analyzed reviews. Sentiment is holding steady: 78.2% of reviews in the last three months were positive, compared with 82.5% in the three months before that.

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