Based on public reviews and response behavior.
997 reviews over 363 days (about 84 per month). Busiest month: 12% of reviews. Languages: en 83%, unknown 10%, es 5%.
Cosmetics & Fragrance average: score 61.0, rating 4.31 stars, reply rate 37.2%, over 406 ranked companies · benchmark 8 Oct 2026
Score
44.4
Industry average 61.0
16.6 below average
Rating
4.22
Industry average 4.31
0.09 below average
Reply rate
—
Industry average 37.2%
not measured
Among ranked Cosmetics & Fragrance companies
Only companies with enough recent, scoreable reviews are ranked.
64% of reviews positive, 34% negative
Covering July 2026 — 41 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 61% of reviews in this period, with 39% negative and 0% neutral.
Share of theme mentions
Themes extracted from 997 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 406 ranked companies in Cosmetics & Fragrance (benchmark 8 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.197 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.136). Review the worst months in the trend data to identify specific operational or product issues.
Included in the full report
Unlock the full report — $4.99