LUMINESS

Cosmetics & Fragrance • United Statesluminesscosmetics.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

48/100

−25.0 vs. last month3.05 ★ average rating · 1,095 reviews

Competitive Performance Rank

Among fully-analyzed Cosmetics & Fragrance companies

#164of 191

Top 86% · Bottom Tier

#1 (best)#191 (worst)

#162Peer

#163Peer

#164This company

#165Peer

#166Peer

Overall Customer Sentiment

Below Average

43% of reviews positive, 54% negative

43%

positive

Positive43%
Neutral3%
Negative54%

Sentiment Balance

Covering July 2026 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,035 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

21.8%

Pricing

15.6%

Loyalty

14.7%

Product Quality

11.6%

Customer Support

10.1%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 21.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH74/100

74/100

signal score

•Built from a negative-review share of 54.2% across this company's analyzed reviews.
•17 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.0avg rating

5★

32.0%

4★

11.3%

3★

16.9%

2★

9.5%

1★

30.3%

Based on 1,095 analyzed reviews. Sentiment is holding steady: 11.8% of reviews in the last three months were positive, compared with 9.5% in the three months before that.

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