Customereye

Land Of Holistic Pets

Pet Products & Supplies • United Kingdomwww.landofholisticpets.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

54/100
−20.8 vs. last month4.79 ★ average rating · 312 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#171of 263
Top 65% · Mid Pack
#1 (best)#263 (worst)
#169Peer
#170Peer
#171This company
#172Peer
#173Peer

Overall Customer Sentiment

Mid Pack

85% of reviews positive, 14% negative

85%
positive
  • Positive85%
  • Neutral0%
  • Negative14%

Sentiment Balance

Covering August 2023 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 306 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2023.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
20.4%
Delivery Shipping
19.0%
Customer Support
18.1%
Response Speed
12.9%
Loyalty
12.6%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW19/100
19/100
signal score
  • Built from a negative-review share of 28.7% across this company's analyzed reviews.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
91.7%
4
2.6%
3
1.9%
2
0.3%
1
3.5%

Based on 312 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 87.1% in the three months before that.

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