PitPat

Pet Products & Supplies • United Kingdompitpat.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

44/100

−45.0 vs. last month3.62 ★ average rating · 1,148 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#250of 263

Top 95% · Bottom Tier

#1 (best)#263 (worst)

#248Peer

#249Peer

#250This company

#251Peer

#252Peer

Overall Customer Sentiment

Below Average

63% of reviews positive, 35% negative

63%

positive

Positive63%
Neutral2%
Negative35%

Sentiment Balance

Covering August 2026 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,135 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

15.8%

Customer Support

14.0%

Response Speed

13.0%

Loyalty

11.2%

Onboarding

10.8%

Most feedback concerns Product Quality.

The most common complaint theme is Communication, making up 9.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM35/100

35/100

signal score

•Built from a negative-review share of 34.8% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.6avg rating

5★

55.1%

4★

6.8%

3★

6.4%

2★

8.5%

1★

23.2%

Based on 1,148 analyzed reviews. Sentiment is improving: 12.5% of reviews in the last three months were positive, compared with 6.9% in the three months before that.

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