Based on public reviews and response behavior.
Among fully-analyzed Software & Web Services companies
57% of reviews positive, 41% negative
Covering November 2024 — 600 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 56% of reviews in this period, with 41% negative and 2% neutral.
Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Customer Support.
The most common complaint theme is Customer Support, making up 17.6% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 600 analyzed reviews.
