Based on public reviews and response behavior.
200 reviews over 20 days (about 304 per month). Busiest month: 50% of reviews — one month dominates this sample. Languages: en 98%, unknown 3%.
Software & Web Services average: score 61.8, rating 4.15 stars, reply rate 34.4%, over 3,145 ranked companies · benchmark 24 Oct 2026
Score
47.4
Industry average 61.8
14.4 below average
Rating
3.71
Industry average 4.15
0.44 below average
Reply rate
—
Industry average 34.4%
not measured
Among ranked Software & Web Services companies
Only companies with enough recent, scoreable reviews are ranked.
59% of reviews positive, 39% negative
Covering September 2026 — 100 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 55% of reviews in this period, with 40% negative and 5% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 200 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,145 ranked companies in Software & Web Services (benchmark 24 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.148 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 47.4 sits in the bottom quarter of about 3,100 ranked Software & Web Services companies (25th percentile: 53, median: 62). The weakest topic and the reply rate are the two levers that move this score fastest.
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