Based on public reviews and response behavior.
1,614 reviews.
Software & Web Services average: score 61.8, rating 4.15 stars, reply rate 34.4%, over 3,145 ranked companies · benchmark 24 Oct 2026
Score
47.2
Industry average 61.8
14.6 below average
Rating
2.56
Industry average 4.15
1.59 below average
Reply rate
—
Industry average 34.4%
not measured
Among ranked Software & Web Services companies
Only companies with enough recent, scoreable reviews are ranked.
42% of reviews positive, 56% negative
Covering August 2026 — 148 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 59% of reviews in this period, with 39% negative and 1% neutral.
Share of theme mentions
Themes extracted from 1,614 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,145 ranked companies in Software & Web Services (benchmark 24 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around delivery shipping scores -0.246 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.113). Review the worst months in the trend data to identify specific operational or product issues.
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