TorGuard

Software & Web Services • United Statestorguard.net

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

44/100

4.15 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#289of 363

Top 80% · Bottom Tier

#1 (best)#363 (worst)

#287Peer

#288Peer

#289This company

#290Peer

#291Peer

Overall Customer Sentiment

Below Average

64% of reviews positive, 35% negative

64%

positive

Positive64%
Neutral2%
Negative35%

Sentiment Balance

Covering September 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 596 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

21.9%

Loyalty

15.7%

Product Quality

13.5%

Problem Resolution

12.1%

Pricing

10.0%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 5.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM36/100

36/100

signal score

•Built from a negative-review share of 34.3% across this company's analyzed reviews.
•6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating

5★

66.0%

4★

11.2%

3★

7.0%

2★

3.7%

1★

12.2%

Based on 600 analyzed reviews. Sentiment is improving: 83.3% of reviews in the last three months were positive, compared with 74.5% in the three months before that.

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