Sectigo

Software & Web Services • United Kingdomsectigo.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

48/100

4.40 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#253of 363

Top 70% · Mid Pack

#1 (best)#363 (worst)

#251Peer

#252Peer

#253This company

#254Peer

#255Peer

Overall Customer Sentiment

Mid Pack

71% of reviews positive, 26% negative

71%

positive

Positive71%
Neutral2%
Negative26%

Sentiment Balance

Covering December 2023 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 584 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2023.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

29.8%

Problem Resolution

17.4%

Response Speed

14.5%

Product Quality

9.6%

Communication

8.6%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 8.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM37/100

37/100

signal score

•Built from a negative-review share of 33.3% across this company's analyzed reviews.
•7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating

5★

82.3%

4★

2.8%

3★

0.5%

2★

0.8%

1★

13.5%

Based on 600 analyzed reviews. Sentiment is improving: 20.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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