Home Warranty of America

Finance & Insurance • United Stateswww.hwahomewarranty.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

52/100

+4.7 vs. last month3.83 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#243of 373

Top 65% · Mid Pack

#1 (best)#373 (worst)

#241Peer

#242Peer

#243This company

#244Peer

#245Peer

Overall Customer Sentiment

Mid Pack

50% of reviews positive, 49% negative

50%

positive

Positive50%
Neutral2%
Negative49%

Sentiment Balance

Covering October 2024 — 32 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 41% negative and 9% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

24.8%

Problem Resolution

16.2%

Response Speed

12.7%

Loyalty

9.6%

Product Quality

9.4%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 24.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH72/100

72/100

signal score

•Built from a negative-review share of 52.3% across this company's analyzed reviews.
•10 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.8avg rating

5★

61.0%

4★

7.2%

3★

6.0%

2★

5.0%

1★

20.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 74.1% of reviews in the last three months were positive, compared with 76.7% in the three months before that.

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