USAA

Finance & Insurancewww.usaa.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

47/100

+4.0 vs. last month2.65 ★ average rating · 815 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#303of 373

Top 81% · Bottom Tier

#1 (best)#373 (worst)

#301Peer

#302Peer

#303This company

#304Peer

#305Peer

Overall Customer Sentiment

Below Average

43% of reviews positive, 55% negative

43%

positive

Positive43%
Neutral2%
Negative55%

Sentiment Balance

Covering August 2026 — 232 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 51% of reviews in this period, with 46% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 801 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

20.0%

Loyalty

19.7%

Pricing

11.1%

Product Quality

10.1%

Problem Resolution

8.5%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 20.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH65/100

65/100

signal score

•Built from a negative-review share of 55.1% across this company's analyzed reviews.
•15 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.6avg rating

5★

36.2%

4★

2.2%

3★

4.3%

2★

5.0%

1★

52.3%

Based on 815 analyzed reviews. Sentiment is improving: 48.9% of reviews in the last three months were positive, compared with 6.5% in the three months before that.

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