Customereye

MoneySavingExpert.com

Finance & Insurancewww.moneysavingexpert.com

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 603 days (about 5 per month). Busiest month: 13% of reviews. Languages: en 100%.

Overall Score

36/100
+33.3 vs. last month1.89 ★ average rating · 100 reviews
36/100 from 100 reviews over 19 months, moderate confidence.

Finance & Insurance average: score 60.3, rating 4.19 stars, reply rate 46.1%, over 1,445 ranked companies · benchmark 27 Sept 2026

Score

36.1

Industry average 60.3

24.2 below average

Rating

1.89

Industry average 4.19

2.30 below average

Reply rate

—

Industry average 46.1%

not measured

Competitive Performance Rank

Among ranked Finance & Insurance companies

#1358of 1445 ranked in Finance & Insurance
Top 94% · Bottom Tier
#1 (best)#1445 (worst)
#1356Peer
#1357Peer
#1358This company
#1359Peer
#1360Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

43% of reviews positive, 54% negative

43%
positive
  • Positive43%
  • Neutral3%
  • Negative54%

Sentiment Balance

Covering September 2026 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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