Based on public reviews and response behavior.
100 reviews over 2,896 days (about 1.1 per month). Busiest month: 33% of reviews. Languages: en 50%, es 49%, ru 1%.
Travel & Hospitality average: score 61.2, rating 3.92 stars, reply rate 39.4%, over 974 ranked companies · benchmark 14 Oct 2026
Score
56.1
Industry average 61.2
5.1 below average
Rating
3.98
Industry average 3.92
0.06 above average
Reply rate
—
Industry average 39.4%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
70% of reviews positive, 29% negative
Covering February 2025 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 974 ranked companies in Travel & Hospitality (benchmark 14 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -1.479). Review the worst months in the trend data to identify specific operational or product issues.
"Pricing" is the strongest recurring theme in the reviews: 52 mentions with a sentiment score of 72.40/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
