CruiseDirect

Travel & Hospitality • United Statescruisedirect.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

57/100

−1.9 vs. last month4.95 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Travel & Hospitality companies

#56of 150

Top 37% · Upper Half

#1 (best)#150 (worst)

#54Peer

#55Peer

#56This company

#57Peer

#58Peer

Overall Customer Sentiment

Above Average

90% of reviews positive, 9% negative

90%

positive

Positive90%
Neutral1%
Negative9%

Sentiment Balance

Covering October 2024 — 97 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 88% of reviews in this period, with 9% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

34.2%

Product Quality

14.8%

Response Speed

10.7%

Problem Resolution

10.4%

Loyalty

9.6%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW13/100

13/100

signal score

•Built from a negative-review share of 13.0% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

5.0avg rating

5★

96.5%

4★

2.7%

3★

0.7%

2★

0.0%

1★

0.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 99.7% in the three months before that.

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