Customereye

Edwards Coach Holidays

Travel & Hospitalitywww.edwardscoaches.co.uk

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 1,178 days (about 2.6 per month). Busiest month: 7% of reviews. Languages: en 100%.

Overall Score

57/100
−19.0 vs. last month4.05 ★ average rating · 100 reviews
57/100 from 100 reviews over 18 months, moderate confidence.

Travel & Hospitality average: score 61.2, rating 3.92 stars, reply rate 39.4%, over 974 ranked companies · benchmark 14 Oct 2026

Score

57.1

Industry average 61.2

4.1 below average

Rating

4.05

Industry average 3.92

0.13 above average

Reply rate

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Industry average 39.4%

not measured

Competitive Performance Rank

Among ranked Travel & Hospitality companies

#597of 974 ranked in Travel & Hospitality
Top 61% · Mid Packdown 40 from last month
#1 (best)#974 (worst)
#595Peer
#596Peer
#597This company
#598Peer
#599Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

82% of reviews positive, 18% negative

82%
positive
  • Positive82%
  • Neutral0%
  • Negative18%

Sentiment Balance

Covering September 2026 — 3 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Product Quality
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Loyalty
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Customer Support
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Communication
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Onboarding
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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