Based on public reviews and response behavior.
Among fully-analyzed Travel & Hospitality companies
80% of reviews positive, 20% negative
Covering October 2022 — 6 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.
Showing 596 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2022.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Product Quality.
The most common complaint theme is Response Speed, making up 8.3% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 600 analyzed reviews. Sentiment is slipping: 66.7% of reviews in the last three months were positive, compared with 88.9% in the three months before that.
