Based on public reviews and response behavior.
100 reviews over 3,397 days (about 0.9 per month). Busiest month: 51% of reviews — one month dominates this sample. Languages: en 85%, de 9%, fr 2%.
These figures describe an earlier period, not the last 12 months.
Travel & Hospitality average: score 64.2, rating 4.08 stars, reply rate 42.8%, over 689 ranked companies · benchmark 30 Oct 2026
Score
48.8
Industry average 64.2
15.4 below average
Rating
4.04
Industry average 4.08
0.04 below average
Reply rate
—
Industry average 42.8%
not measured
Not ranked
no reviews in the last 12 months
76% of reviews positive, 24% negative
Covering May 2016 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from the 100 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 689 ranked companies in Travel & Hospitality (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.432 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -1.290). Review the worst months in the trend data to identify specific operational or product issues.
Included in the full report
Unlock the full report — $4.99
