Customereye

Hirix

Home & Livingwww.hirix.co.uk

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 323 days (about 19 per month). Busiest month: 18% of reviews. Languages: en 100%.

Overall Score

32/100
−3.1 vs. last month3.02 ★ average rating · 200 reviews
32/100 from 200 reviews over 11 months, moderate confidence.

Home & Living average: score 67.9, rating 4.44 stars, reply rate 45.4%, over 5,448 ranked companies · benchmark 30 Oct 2026

Score

32.2

Industry average 67.9

35.7 below average

Rating

3.02

Industry average 4.44

1.42 below average

Reply rate

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Industry average 45.4%

not measured

Competitive Performance Rank

Among ranked Home & Living companies

#5364of 5448 ranked in Home & Living
Top 98% · Bottom Tierup 1824 from last month
#1 (best)#5448 (worst)
#5362Peer
#5363Peer
#5364This company
#5365Peer
#5366Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

46% of reviews positive, 54% negative

46%
positive
  • Positive46%
  • Neutral1%
  • Negative54%

Sentiment Balance

Covering October 2026 — 11 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 64% of reviews in this period, with 36% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Delivery Shipping
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Communication
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Onboarding
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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