Based on public reviews and response behavior.
301 reviews over 2,176 days (about 4.2 per month). Busiest month: 16% of reviews.
Home & Living average: score 66.5, rating 4.45 stars, reply rate 47.1%, over 4,169 ranked companies · benchmark 10 Oct 2026
Score
58.7
Industry average 66.5
7.8 below average
Rating
3.50
Industry average 4.45
0.95 below average
Reply rate
—
Industry average 47.1%
not measured
Among ranked Home & Living companies
Only companies with enough recent, scoreable reviews are ranked.
65% of reviews positive, 34% negative
Covering October 2021 — 15 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 60% negative and 0% neutral.
Share of theme mentions
Themes extracted from 301 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 4,169 ranked companies in Home & Living (benchmark 10 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.139 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 0% of reviews against an industry average of 47%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
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