JR Furniture

Home & Living • United Statesjrfurniture.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

59/100

3.50 ★ average rating · 301 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#212of 675

Top 31% · Upper Half

#1 (best)#675 (worst)

#210Peer

#211Peer

#212This company

#213Peer

#214Peer

Overall Customer Sentiment

Above Average

65% of reviews positive, 34% negative

65%

positive

Positive65%
Neutral2%
Negative34%

Sentiment Balance

Covering October 2021 — 15 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 60% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 270 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2021.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

19.7%

Product Quality

17.2%

Delivery Shipping

16.0%

Loyalty

14.6%

Pricing

12.1%

Most feedback concerns Customer Support.

The most common complaint theme is Delivery Shipping, making up 16.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH55/100

55/100

signal score

•Built from a negative-review share of 37.7% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.5avg rating

5★

48.5%

4★

12.3%

3★

6.3%

2★

6.3%

1★

26.6%

Based on 301 analyzed reviews. Sentiment is slipping: 33.3% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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