Customereye

Foxy Hair Extensions

Beauty & Wellness • United Kingdomwww.foxyhairextensions.net

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

54/100
4.42 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Beauty & Wellness companies

#208of 351
Top 59% · Mid Pack
#1 (best)#351 (worst)
#206Peer
#207Peer
#208This company
#209Peer
#210Peer

Overall Customer Sentiment

Mid Pack

85% of reviews positive, 14% negative

85%
positive
  • Positive85%
  • Neutral1%
  • Negative14%

Sentiment Balance

Covering June 2024 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 595 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
23.2%
Loyalty
17.4%
Delivery Shipping
14.6%
Customer Support
14.5%
Response Speed
11.9%

Most feedback concerns Product Quality.

The most common complaint theme is Communication, making up 2.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM42/100
42/100
signal score
  • Built from a negative-review share of 21.3% across this company's analyzed reviews.
  • 3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5
81.2%
4
3.2%
3
2.3%
2
3.0%
1
10.3%

Based on 600 analyzed reviews. Sentiment is slipping: 28.6% of reviews in the last three months were positive, compared with 83.3% in the three months before that.

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