Based on public reviews and response behavior.
100 reviews over 528 days (about 5.8 per month). Busiest month: 14% of reviews. Languages: en 100%.
Beauty & Wellness average: score 65.5, rating 4.29 stars, reply rate 39.2%, over 2,500 ranked companies · benchmark 23 Oct 2026
Score
54.0
Industry average 65.5
11.5 below average
Rating
3.89
Industry average 4.29
0.40 below average
Reply rate
—
Industry average 39.2%
not measured
Among ranked Beauty & Wellness companies
Only companies with enough recent, scoreable reviews are ranked.
67% of reviews positive, 32% negative
Covering September 2026 — 14 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 64% of reviews in this period, with 36% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,500 ranked companies in Beauty & Wellness (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.412 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.199). Review the worst months in the trend data to identify specific operational or product issues.
Included in the full report
Unlock the full report — $4.99