Based on public reviews and response behavior.
1,000 reviews over 278 days (about 110 per month). Busiest month: 23% of reviews. Languages: en 93%, unknown 2%, de 1%.
Beauty & Wellness average: score 65.4, rating 4.28 stars, reply rate 40.6%, over 1,840 ranked companies · benchmark 30 Oct 2026
Score
53.8
Industry average 65.4
11.6 below average
Rating
2.97
Industry average 4.28
1.31 below average
Reply rate
—
Industry average 40.6%
not measured
Among ranked Beauty & Wellness companies
Only companies with enough recent, scoreable reviews are ranked.
45% of reviews positive, 54% negative
Covering July 2026 — 38 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 34% of reviews in this period, with 66% negative and 0% neutral.
Share of theme mentions
Themes from the 1,000 most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,840 ranked companies in Beauty & Wellness (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.177 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.463). Review the worst months in the trend data to identify specific operational or product issues.
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