Customereye

Fifacoin

Gaming & Esports • United Kingdomwww.fifacoin.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

52/100
−8.1 vs. last month4.86 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gaming & Esports companies

#141of 259
Top 54% · Mid Pack
#1 (best)#259 (worst)
#139Peer
#140Peer
#141This company
#142Peer
#143Peer

Overall Customer Sentiment

Mid Pack

80% of reviews positive, 19% negative

80%
positive
  • Positive80%
  • Neutral2%
  • Negative19%

Sentiment Balance

Covering November 2024 — 35 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Response Speed
26.3%
Customer Support
19.8%
Loyalty
12.3%
Product Quality
11.8%
Delivery Shipping
11.3%

Most feedback concerns Response Speed.

The most common complaint theme is Communication, making up 1.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH60/100
60/100
signal score
  • Built from a negative-review share of 43.3% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
96.3%
4
0.0%
3
0.0%
2
0.2%
1
3.5%

Based on 600 analyzed reviews. Sentiment is slipping: 93.8% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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