Customereye

GTXGaming

Gaming & Esports • United Stateswww.gtxgaming.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

56/100
+23.1 vs. last month4.81 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gaming & Esports companies

#78of 259
Top 30% · Upper Half
#1 (best)#259 (worst)
#76Peer
#77Peer
#78This company
#79Peer
#80Peer

Overall Customer Sentiment

Above Average

88% of reviews positive, 12% negative

88%
positive
  • Positive88%
  • Neutral1%
  • Negative12%

Sentiment Balance

Covering November 2024 — 12 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 593 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
25.5%
Response Speed
14.5%
Problem Resolution
13.5%
Loyalty
12.8%
Product Quality
11.9%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW13/100
13/100
signal score
  • Built from a negative-review share of 17.0% across this company's analyzed reviews.
  • 3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
93.2%
4
2.0%
3
1.0%
2
0.7%
1
3.2%

Based on 600 analyzed reviews. Sentiment is improving: 96.4% of reviews in the last three months were positive, compared with 75.0% in the three months before that.

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