Customereye

Mcluck

Gaming & Esports • United Statesmcluck.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

67/100
+5.2 vs. last month3.39 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gaming & Esports companies

#20of 259
Top 8% · Top Tier
#1 (best)#259 (worst)
#18Peer
#19Peer
#20This company
#21Peer
#22Peer

Overall Customer Sentiment

Category Leader

79% of reviews positive, 20% negative

79%
positive
  • Positive79%
  • Neutral1%
  • Negative20%

Sentiment Balance

Covering September 2024 — 91 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 85% of reviews in this period, with 14% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
16.0%
Loyalty
15.8%
Response Speed
13.2%
Product Quality
11.4%
Pricing
11.3%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM39/100
39/100
signal score
  • •Built from a negative-review share of 19.3% across this company's analyzed reviews.
  • •15 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.4avg rating
5★
52.2%
4★
5.8%
3★
4.2%
2★
4.7%
1★
33.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 62.2% of reviews in the last three months were positive, compared with 61.8% in the three months before that.

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