Fanatical

Gaming & Esports • United Kingdomwww.fanatical.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

48/100

−6.6 vs. last month4.57 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gaming & Esports companies

#183of 259

Top 71% · Mid Pack

#1 (best)#259 (worst)

#181Peer

#182Peer

#183This company

#184Peer

#185Peer

Overall Customer Sentiment

Mid Pack

72% of reviews positive, 25% negative

72%

positive

Positive72%
Neutral2%
Negative25%

Sentiment Balance

Covering December 2024 — 49 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 31% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

16.2%

Pricing

15.0%

Response Speed

13.0%

Customer Support

11.7%

Onboarding

11.5%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM38/100

38/100

signal score

•Built from a negative-review share of 30.3% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

83.7%

4★

5.3%

3★

1.8%

2★

2.8%

1★

6.3%

Based on 600 analyzed reviews.

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