Customereye

Esso

Automotive & Mobilitywww.esso.com

Review data last updated .

Based on public reviews and response behavior.

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701 reviews over 1,682 days (about 13 per month). Busiest month: 10% of reviews. Languages: en 81%, de 8%, nl 5%.

Overall Score

33/100
−50.0 vs. last month1.51 ★ average rating · 701 reviews
33/100 from 701 reviews over 48 months, high confidence.

Automotive & Mobility average: score 63.5, rating 4.23 stars, reply rate 39.7%, over 2,447 ranked companies · benchmark 30 Oct 2026

Score

32.6

Industry average 63.5

30.9 below average

Rating

1.51

Industry average 4.23

2.72 below average

Reply rate

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Industry average 39.7%

not measured

Competitive Performance Rank

Among ranked Automotive & Mobility companies

#2308of 2447 ranked in Automotive & Mobility
Top 94% · Bottom Tierdown 12 from last month
#1 (best)#2447 (worst)
#2306Peer
#2307Peer
#2308This company
#2309Peer
#2310Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

17% of reviews positive, 82% negative

17%
positive
  • Positive17%
  • Neutral1%
  • Negative82%

Sentiment Balance

Covering September 2026 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Problem Resolution
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Communication
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Loyalty
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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