Getaround

Automotive & Mobility • United Stateswww.getaround.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

40/100

+8.1 vs. last month3.71 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Automotive & Mobility companies

#218of 265

Top 82% · Bottom Tier

#1 (best)#265 (worst)

#216Peer

#217Peer

#218This company

#219Peer

#220Peer

Overall Customer Sentiment

Below Average

57% of reviews positive, 42% negative

57%

positive

Positive57%
Neutral1%
Negative42%

Sentiment Balance

Covering October 2024 — 11 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 46% of reviews in this period, with 55% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

17.1%

Product Quality

15.0%

Customer Support

15.0%

Loyalty

12.6%

Pricing

12.5%

Most feedback concerns Onboarding.

The most common complaint theme is Customer Support, making up 15.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH79/100

79/100

signal score

•Built from a negative-review share of 56.3% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.7avg rating

5★

53.5%

4★

13.2%

3★

6.0%

2★

5.2%

1★

22.2%

Based on 600 analyzed reviews. Sentiment is slipping: 50.0% of reviews in the last three months were positive, compared with 73.6% in the three months before that.

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