Customereye

Tesla

Automotive & Mobilitywww.teslamotors.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

40/100
−35.7 vs. last month1.82 ★ average rating · 700 reviews

Competitive Performance Rank

Among fully-analyzed Automotive & Mobility companies

#216of 265
Top 82% · Bottom Tier
#1 (best)#265 (worst)
#214Peer
#215Peer
#216This company
#217Peer
#218Peer

Overall Customer Sentiment

Below Average

30% of reviews positive, 68% negative

30%
positive
  • Positive30%
  • Neutral2%
  • Negative68%

Sentiment Balance

Covering August 2026 — 7 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 71% negative and 29% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 700 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
19.9%
Loyalty
13.2%
Product Quality
11.9%
Problem Resolution
10.9%
Pricing
10.3%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 19.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH100/100
100/100
signal score
  • •Built from a negative-review share of 67.6% across this company's analyzed reviews.
  • •11 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.8avg rating
5★
15.0%
4★
2.6%
3★
3.7%
2★
7.3%
1★
71.4%

Based on 700 analyzed reviews. Sentiment is slipping: 66.0% of reviews in the last three months were positive, compared with 73.5% in the three months before that.

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