eHarmony

Entertainment & Events • United Stateswww.eharmony.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

25/100

1.79 ★ average rating · 1,550 reviews

Competitive Performance Rank

Among fully-analyzed Entertainment & Events companies

#314of 322

Top 98% · Bottom Tier

#1 (best)#322 (worst)

#312Peer

#313Peer

#314This company

#315Peer

#316Peer

Overall Customer Sentiment

Below Average

29% of reviews positive, 70% negative

28%

positive

Positive28%
Neutral2%
Negative70%

Sentiment Balance

Covering August 2026 — 29 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 28% of reviews in this period, with 72% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,550 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Pricing

26.7%

Customer Support

16.0%

Loyalty

13.0%

Communication

10.4%

Product Quality

9.1%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 26.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH90/100

90/100

signal score

•Built from a negative-review share of 69.5% across this company's analyzed reviews.
•75 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.8avg rating

5★

12.2%

4★

6.5%

3★

2.9%

2★

5.0%

1★

73.5%

Based on 1,550 analyzed reviews. Sentiment is holding steady: 15.0% of reviews in the last three months were positive, compared with 12.7% in the three months before that.

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