Dreamstime

General Retail & Marketplaces • United Stateswww.dreamstime.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

58/100

−5.6 vs. last month3.39 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#99of 359

Top 28% · Upper Half

#1 (best)#359 (worst)

#97Peer

#98Peer

#99This company

#100Peer

#101Peer

Overall Customer Sentiment

Above Average

63% of reviews positive, 35% negative

63%

positive

Positive63%
Neutral3%
Negative35%

Sentiment Balance

Covering October 2024 — 8 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

17.0%

Pricing

13.3%

Loyalty

12.8%

Product Quality

12.8%

Response Speed

10.5%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 13.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH69/100

69/100

signal score

•Built from a negative-review share of 34.3% across this company's analyzed reviews.
•11 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.4avg rating

5★

50.3%

4★

9.8%

3★

3.0%

2★

2.3%

1★

34.5%

Based on 600 analyzed reviews. Sentiment is slipping: 67.5% of reviews in the last three months were positive, compared with 73.6% in the three months before that.

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