Donald Russell

Food & Beverage • United Kingdomwww.donaldrussell.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

54/100

−17.0 vs. last month4.62 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#293of 551

Top 53% · Mid Pack

#1 (best)#551 (worst)

#291Peer

#292Peer

#293This company

#294Peer

#295Peer

Overall Customer Sentiment

Mid Pack

84% of reviews positive, 14% negative

84%

positive

Positive84%
Neutral2%
Negative14%

Sentiment Balance

Covering November 2024 — 14 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 64% of reviews in this period, with 29% negative and 7% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 597 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

24.4%

Delivery Shipping

18.5%

Loyalty

17.8%

Customer Support

11.1%

Pricing

8.1%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM29/100

29/100

signal score

•Built from a negative-review share of 27.3% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

83.7%

4★

6.5%

3★

3.0%

2★

1.7%

1★

5.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 92.9% of reviews in the last three months were positive, compared with 94.4% in the three months before that.

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