Customereye

Vivino

Food & Beverage • United Statesvivino.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

41/100
+13.1 vs. last month3.47 ★ average rating · 1,350 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#515of 551
Top 93% · Bottom Tier
#1 (best)#551 (worst)
#513Peer
#514Peer
#515This company
#516Peer
#517Peer

Overall Customer Sentiment

Below Average

55% of reviews positive, 43% negative

55%
positive
  • Positive55%
  • Neutral2%
  • Negative43%

Sentiment Balance

Covering August 2026 — 109 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 54% of reviews in this period, with 43% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,348 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
22.5%
Loyalty
16.1%
Pricing
11.2%
Customer Support
10.9%
Delivery Shipping
10.1%

Most feedback concerns Product Quality.

The most common complaint theme is Delivery Shipping, making up 10.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH53/100
53/100
signal score
  • Built from a negative-review share of 43.0% across this company's analyzed reviews.
  • 10 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.5avg rating
5
49.9%
4
8.4%
3
6.1%
2
10.1%
1
25.5%

Based on 1,350 analyzed reviews. Sentiment is improving: 72.5% of reviews in the last three months were positive, compared with 57.1% in the three months before that.

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