Based on public reviews and response behavior.
5,000 reviews over 3,804 days (about 40 per month). Busiest month: 23% of reviews. Languages: en 100%.
Food & Dining average: score 52.0, rating 3.33 stars, reply rate 18.6%, over 391 ranked companies · benchmark 31 Oct 2026
Score
41.6
Industry average 52.0
10.4 below average
Rating
3.99
Industry average 3.33
0.66 above average
Reply rate
—
Industry average 18.6%
not measured
Among ranked Food & Dining companies
Only companies with enough recent, scoreable reviews are ranked.
62% of reviews positive, 37% negative
Covering August 2026 — 1,140 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 63% of reviews in this period, with 35% negative and 2% neutral.
Share of theme mentions
Themes from the 5,000 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 391 ranked companies in Food & Dining (benchmark 31 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.152 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 0% of reviews against an industry average of 19%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
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