Based on public reviews and response behavior.
1,102 reviews over 5,532 days (about 6.1 per month). Busiest month: 12% of reviews. Languages: en 100%, af 0%.
Food & Dining average: score 52.0, rating 3.33 stars, reply rate 18.6%, over 391 ranked companies · benchmark 30 Oct 2026
Score
41.3
Industry average 52.0
10.7 below average
Rating
2.76
Industry average 3.33
0.57 below average
Reply rate
—
Industry average 18.6%
not measured
Among ranked Food & Dining companies
Only companies with enough recent, scoreable reviews are ranked.
46% of reviews positive, 52% negative
Covering August 2026 — 55 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 66% negative and 2% neutral.
Share of theme mentions
Themes from the 1,102 most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 391 ranked companies in Food & Dining (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.426 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 0% of reviews against an industry average of 19%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
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