Customereye

Papajohns

Food & Dining • United Kingdomwww.papajohns.co.uk

Review data last updated .

Based on public reviews and response behavior.

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184 reviews over 260 days (about 22 per month). Busiest month: 17% of reviews. Languages: en 97%, fr 2%, unknown 1%.

Overall Score

41/100
−12.4 vs. last month1.95 ★ average rating · 184 reviews
41/100 from 184 reviews over 9 months, moderate confidence.

Food & Dining average: score 52.0, rating 3.33 stars, reply rate 18.6%, over 391 ranked companies · benchmark 30 Oct 2026

Score

41.2

Industry average 52.0

10.8 below average

Rating

1.95

Industry average 3.33

1.38 below average

Reply rate

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Industry average 18.6%

not measured

Competitive Performance Rank

Among ranked Food & Dining companies

#291of 391 ranked in Food & Dining
Top 74% · Mid Packdown 24 from last month
#1 (best)#391 (worst)
#289Peer
#290Peer
#291This company
#292Peer
#293Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

33% of reviews positive, 64% negative

33%
positive
  • Positive33%
  • Neutral4%
  • Negative64%

Sentiment Balance

Covering August 2026 — 19 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 42% of reviews in this period, with 58% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Delivery Shipping
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Loyalty
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Customer Support
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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