NESCAFÉ Dolce Gusto UK

Food & Beverage • United Kingdomwww.dolce-gusto.co.uk

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

63/100

−35.0 vs. last month4.17 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#126of 551

Top 23% · Top Tier

#1 (best)#551 (worst)

#124Peer

#125Peer

#126This company

#127Peer

#128Peer

Overall Customer Sentiment

Category Leader

72% of reviews positive, 26% negative

72%

positive

Positive72%
Neutral2%
Negative26%

Sentiment Balance

Covering November 2024 — 8 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 574 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Pricing

26.4%

Product Quality

14.7%

Delivery Shipping

13.9%

Loyalty

10.8%

Response Speed

8.8%

Most feedback concerns Pricing.

The most common complaint theme is Problem Resolution, making up 3.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM32/100

32/100

signal score

•Built from a negative-review share of 36.0% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating

5★

62.3%

4★

14.5%

3★

10.2%

2★

3.7%

1★

9.3%

Based on 600 analyzed reviews. Sentiment is improving: 50.0% of reviews in the last three months were positive, compared with 42.9% in the three months before that.

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